Returns

If you notice an issue on the products or anything else on the order, please contact us at hello@namaeyashop.com. Please write up your problem in detail(Remember to include your order number) with photos of wrong/damaged items, and we’ll send you a new one, or issue a refund!

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.